Privacy policy

This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Shopify store. As we only ship within the European Union, we process your data in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

When you visit the site, we automatically collect certain information about your device, including your IP address, time zone, and some of the cookies installed on your device.

Additionally, when you make a purchase or attempt to make a purchase, we collect:

  • Contact Information: Name, billing address, shipping address, and email address.
  • Payment Information: Standard payment data (processed securely via Shopify; we do not store your full credit card details).
  • Order History: Details of the cycling gear you have purchased from us.

2. How We Use Your Information

We use the information we collect to:

  • Fulfil Orders: Process payments, arrange shipping (via PostNL or DHL), and provide you with invoices and order confirmations.
  • Communicate: Respond to your enquiries and update you on your delivery status.
  • Risk Assessment: Screen our orders for potential risk or fraud.
  • Improvements: Optimise our store experience based on how customers browse the site.

3. Sharing Your Information

We share your Personal Information with third parties to help us operate our business:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
  • Shipping Providers: We share your name and address with PostNL or DHL to deliver your kit.
  • Legal Compliance: We may share your information to comply with applicable laws and regulations.

4. Data Retention & EU Rights

Because we operate within the EU, you have the following rights regarding your data:

  • The right to access the personal information we hold about you.
  • The right to ask that your personal information be corrected, updated, or deleted.
  • The right to object to the processing of your data.

If you would like to exercise these rights, please contact us at info@blomcycling.com.

5. Cookies

We use cookies to enhance your shopping experience and remember your preferences. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the store.

6. Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, or if you have questions, please contact us by email at info@blomcycling.com.